Course curriculum

  1. 1

    • KingsGuard Introduction

    • Video

    • Getting Started
  2. 2

    • Roles and Responsivities

    • Principle of Customer Service

    • Health and Safety

    • Policy Quiz
  3. 3

    • Introduction to TrackTik

    • TrackTik Guard Tour App

    • Copy of Installing TrackTik (3MINS)
  4. 4

    • Introduction

    • Using TrackTik Guard Tour App (11MINS)

    • Expectations

    • Patrol Tour

    • TrackTik Guard Tour Quiz
  5. 5

    • Introduction

    • Using TrackTik Shift App (5MINS)

    • Expectations

    • TrackTik Shift Quiz
  6. 6

    • Disciplinary Process

    • Causes of Disciplinary Action - Not Following Post Orders

    • Causes of Disciplinary Action - Sleeping on Duty

    • Causes of Disciplinary Action - Harassment

    • Causes of Disciplinary Action - Absenteeism

    • Causes of Disciplinary Action - Refusing Shifts

    • Causes of Disciplinary Action - Cancelling Shifts

    • Causes of Disciplinary Action - No Show, No Call

    • Causes of Disciplinary Action - Inactive Shift Summary

    • Causes of Disciplinary Action - Post Abandonment

    • Disciplinary Quiz
  7. 7

    • Shift Summary Reports

    • Shift Summary Quiz
  8. 8

    • ADP

    • HR

    • Payroll/Status Change

    • Payroll/HR Quiz
  9. 9

    • Booking off/Swapping Shifts

    • Lateness

    • Uniform

    • SMS/Open Shifts

    • Minimum Shifts

    • Valid Security License

    • Expectations Quiz
  10. 10

    • Completion of Orientation